Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vivarenzasupport@gmail.com. Please note that returns will need to be sent to the following address: 135 E Watson St Bedford PA, 15522

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at viva.renza2026@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at viva.renza2026@gmail.com.

VIVARENZA RETURN & REFUND POLICY Last updated: September 17, 2026 All orders are final once placed and cannot be canceled by the customer. Eligible return requests must be made within 14 calendar days after the order arrives. Only unopened, unused Products that remain sealed in their original saleable packaging are eligible for an ordinary return. Contact vivarenzasupport@gmail.com before sending a Product back to receive return instructions. Unless the return results from our error or applicable law requires otherwise, the customer is responsible for return shipping costs. Opened, unsealed, or used Products are not eligible for an ordinary return or refund. Approved refunds are issued to the original payment method. This policy does not limit any remedy required by applicable law for a Product that is defective, materially not as described, damaged during shipment, or incorrect. Contact us promptly with the order number, a description of the issue, and photographs when reasonably requested.